FAQ's

Pre booking

Where do I add my special requests?

You can add a special request as part of the booking process. This request will be passed to the Travel Provider. There is no cost but the request cannot be guaranteed. If your request is essential you should speak to our Sales Team prior to booking. Please email us details at sales@strictlygreece.co.uk and a member of our Sales Team will be able to help you.

What are the check-in and check-out times at my hotel?

Typically, hotel check-in times are from 3pm on the day of arrival. Check-out is usually by 11am on departure day. Late check outs may be possible but must be agreed directly with the accommodation provider. An additional charge will normally apply.

What is a Twin/Double room?

A Twin/Double room is a room for two people in either a double or two single beds. You are able to request your preference of either a double or two twin beds during the booking process. This cannot be guaranteed as the allocation is at the hotel’s discretion.

What are the passport requirements for my trip?

This is dependent on your country of destination.

You will definitely require a passport if you are travelling outside of the UK. An important consideration is the length of time before your passport expires. This may vary from country to country, but ranges from the passport being valid on the return date, to it being valid for six months after your return date.

For UK Passport holders, this information can be checked on the Foreign and Commonwealth Office (FCO) web-site and then navigate to the advice for your country of destination.

For all non-UK passport holders, you will need to contact the embassy or consulate of your country of destination. These contacts can also be found on the FCO web-site

Your documents will be checked at the UK departure point for your trip, and if not deemed acceptable, you will be denied travel. Please therefore make sure you check your documentation.

If you need to organise a new passport, please allow sufficient time before your departure date, although you can pay an additional fee to expedite UK passport delivery. More information can be obtained from this link Apply for a UK Passport.

Do I need to advise of any special requirements before I book?

If you, or a member of your party has any special requirements, on medical grounds, for the flight, hotel or transfer, it is strongly recommended that you let us know before you book your holiday.

Our Sales Team will be able to check whether the provider you are planning on travelling with requires advance notification of any specialist assistance, and take the appropriate action.

They may also need to make a particular request of a hotel, and this is also best organised at the time of booking.

Booking

I haven't received an email confirming my booking.

If you haven't received your booking Confirmation email please contact us by email and we will check your booking for you. Alternatively email us at admin@strictlygreece.co.uk and our Customer Service team will be able to help you.

Do you charge any card fees on orders?

Payment card charges:
Credit cards 2%
Debit cards Free
American Express 3%

You will be informed of the charge per card type on the payment page.

Do I have to pay a card charge on each payment I make?

Each payment is a separate transaction and will be charged. To avoid charges you can pay with a debit card.

Flights

I haven't had any tickets from the airline. Do I need them?

You should receive a Booking Confirmation email but may not be issued with tickets. Please email us at admin@strictlygreece.co.uk and we will check your booking for you.

I want to change my flights.

If you wish to amend your flight booking, this will depend on the terms and conditions that apply to your particular booking. It may well be that changes are not possible, but in some cases they will be. To find out what changes can be made, please email our Customer Service Team at admin@strictlygreece.co.uk advising us of the changes that you wish to make. Don’t forget to include your name and booking reference.

How much hold baggage can I check in?

The amount of baggage you can take is determined by the following factors. Your flight provider and the airline they use, and the regulations relating to security.
Upon payment of the airline’s hold baggage fee, passengers will be entitled to the following hold baggage allowances (unless otherwise stated on your booking receipt). Should hold baggage be automatically included within the fare, this will be indicated at the time of booking and on your booking confirmation.

Airline Standard Hold Baggage Allowance (pp)
Aer Lingus 15kg/20kg/25kg depending on baggage fee paid
Avro 20kg
Easy Jet 20kg
Flybe 20kg
Flymonarch 20kg
Flythomascook 20kg
Jet2 22kg
Norwegian 20kg
Olympic 15kg
Ryanair 15kg/20kg depending on baggage fee paid
Sunway Depending on the airline – Baggage Allowances can be found on your confirmation
Teleticket Depending on the airline – Baggage Allowances can be found on your confirmation
Thomson Airways 20kg
Vueling 23kg
If you’re booked with a scheduled airline to confirm the hold baggage allowance of your flight, you can log onto ‘My Trip And More’ and with your airline booking reference (flight locator) and name you can check your flight and allowances.
If you are not booked on a scheduled flight and your baggage allowance is not mentioned within the table above, please email us on admin@strictlygreece.co.uk.

Which terminal will I be flying from and to?

There are relatively few UK airports that have more than one departure terminal, so if your airport is not in the list below, you just need to go to 'Departures'.

London Gatwick Airport http://www.gatwickairport.com/flights/which-terminal/
London Heathrow Airport http://www.heathrowairport.com/flight-information/which-terminal
Manchester Airport http://www.manchesterairport.co.uk/manweb.nsf/Content/WhichTerminal

Can I take sports equipment on my flight?

Many airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. This charge is usually reduced if you pre-book and in some cases, you may not be able to take additional sporting items at all if they are not booked in advance.

If you have booked a transfer with us too or car hire, we will need to ensure that your sports equipment can be transported on your transfer vehicle or for the car you are renting.

To arrange the carriage of sports equipment on your booking, email us at admin@strictlygreece.co.uk.

Hotels

I want to change my hotel.

If you wish to amend your accommodation booking once your booking has confirmed, we will inform your accommodation provider of your request and we will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes, especially if your booking is close to departure or if you have selected a non-refundable room rate. You will be asked to pay any costs incurred from the accommodation provider. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes. To request the changes, please email our Customer Service Team at admin@strictlygreece.co.uk advising us of the changes that you wish to make. Don’t forget to include your name and booking reference.

Where will I get the key to my accommodation from?

You will be able to collect your keys directly from the hotel reception unless stated otherwise on your Travel Voucher.

Travel Extras

I want to book transfers. Do you need my flight details?

To book transfers you will need the following information: outbound and inbound flight numbers, flight times, dates of travel, arrival and departure airports and resort.

What is the difference between a Private Transfer and Taxi/Minibus/Shuttle bus?

A Shuttle bus is a shared bus that departs frequently from the airport to your chosen resort, stopping at various hotels on the way. The number of stops depends on the number of people and the hotels they are travelling to. A taxi/minibus/coach is a private hire that will be waiting for you at the airport ready to take you directly to your chosen hotel. A private transfer is a transfer for your party only and will be taking you directly to your chosen hotel.

I have booked airport transfers. What do I need to take with me?

If you have booked a return transfer you should take two copies of your voucher - one for each journey.

How do I arrange my return transfer pick up time?

Your Transfer Voucher details the steps you need to follow to arrange your return transfer. If you have any problems doing so during your holiday please call Customer Service Team on +44 0203 0111517 and we will help you arrange this.

I will have sporting equipment with me. Will my transfer be okay?

If you are planning to book a transfer with us, we will need to ensure that your sports equipment can be transported on your transfer vehicle.

To arrange the carriage of sports equipment on your booking, email us at sales@strictlygreece.co.uk before booking and we will contact the transfer provider on your behalf.

I have a wheelchair. Will I be okay in a standard airport transfer?

Please contact us and we will contact the transfer provider on your behalf.

Travel Documents

I haven't received any travel documents yet.

If you haven't received a Booking Confirmation email, contact our Customer Support Team at admin@strictlygreece.co.uk to check your booking and email you a new copy.

Why is there another company name on my vouchers?

We take your order and attempt to confirm it with the Travel Provider. The name you can see on your voucher is the Travel Provider's.

After Booking

I need to cancel my booking. What do I do?

If you need to cancel a booking for any reason you should email Customer Support Team atadmin@strictlygreece.co.uk. It might be worth checking our Terms and Conditions beforehand to establish any potential charges.

A non refundable rate is usually the hotels/providers best rate. Full payment is needed at the time of booking and if you decide to cancel, it will be a 100% loss, so no refund would be due. As this is a promotional rate, no changes at all can be made to your booking once it is confirmed.

All Low Cost Carriers’ terms and conditions state tickets are non-refundable. We can look into making any changes to your booking, but this is not always possible. If you require a cancellation invoice for insurance purposes, there may be a charge to issue this applied by the Low Cost Carrier.

How do I make changes to my hotel booking?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of £35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Non-refundable bookings cannot be modified.

I have booked the wrong hotel, what do I do?

An amendment request will only normally be accepted by the Travel Provider up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Travel Provider on a case by case basis. In addition, your request will be subject to a service charge of £35. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined. Non-refundable bookings cannot be modified.

Can I modify a non-refundable room?

If your room is classed as non-refundable it cannot be modified. If you need to change your booking you will have to book a new room. We can still cancel the original booking for you but there will be no refund.

The name on the booking is wrong. How do I change this?

If you need to make any changes to your booking you should contact our Customer Service Team immediately on admin@strictlygreece.co.uk. Please include the details you need to change. Booking changes carry a standard £35 fee.

I have been notified of a change to my accommodation booking. What does this mean?

Every effort is made to maintain arrangements, as confirmed to you, however, sometimes the Travel Provider may need to make a change. The Travel Provider reserves the right to change your accommodation to an alternative of the same or superior standard within the same resort. Occasionally, Travel Providers may have to offer alternative accommodation of a lower standard or within a different resort to the original accommodation booked. In these circumstances compensation may be offered to you by the provider. When the provider is unable to confirm a suitable alternative, they reserve the right to cancel your booking.

How do I contact your Customer Service team?

You can either call us on 0203 0111517 or email us on admin@strictlygreece.co.uk. For full details check our Contact Us page.

When I get home

I am not happy with the holiday I have been on. How do I make a complaint?

We are sorry to hear you have not enjoyed your holiday. We have a team ready to help you resolve any problems you have. All complaints can be sent to admin@strictlygreece.co.uk accompanied by any related documentation or photographs. Alternatively, you can contact us by post to: Alpha House, 100 Borough High Street, London, SE1 1LB.

 

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.